Resource · Senior Living Placement
Questions to ask communities
The tour is where a community sells itself, and the questions are where the truth comes out. This is the checklist we take on every tour, so the family can take it too.
Care & Staffing
Questions about care
- What levels of care can you provide today, and what is your acuity limit?
- Can you care for my loved one's specific needs now, and as they change?
- When would you ask a resident to move out because care needs are too high?
- How is medication managed, and what does that service cost?
- What is the staff-to-resident ratio during the day and at night?
- Is there a licensed nurse on site, and how many hours a day?
- What training does the care staff receive, including dementia care?
- What is the staff turnover, and how do you cover shifts when someone is out?
Cost & Contract
Questions about money
- What is the full monthly price for the level of care my loved one needs?
- What exactly does that price include, and what is billed separately?
- Is there a one-time community or entrance fee, and is it refundable?
- How often can the monthly price increase, and by how much?
- What happens if my loved one's care needs increase? What does the next tier cost?
- What is the notice period and policy if my loved one must leave?
- Do you accept Medicaid, long-term care insurance, or VA benefits?
- Can I have the full contract and the fee schedule in writing before deciding?
Lifestyle & Safety
Questions about daily life
- What does a typical day look like, and what activities are offered?
- What are the meal times, and can residents eat outside those hours?
- Can residents come and go freely, and is transportation provided?
- What is the visiting policy for family and friends?
- How is the building secured, and what is the emergency response plan?
- How are falls and other incidents handled and reported to the family?
- What is the latest state inspection rating, and can I see the report?
- May I speak with residents and their families about their experience?
Take this checklist on every tour
We ask these questions for you, and we put the answers in writing. Start with the needs assessment, or talk to us directly.